Glossary of Terminology

Term	Abbreviation	Description
CRM		Customer Relationship Management, a system for managing client data and interactions. i.e. PandaTS CRM
Verification Provider	VP	External entities or systems that provide verification services for client information. i.e. Docfox & Sumsub
CRM Profile		The profile within the CRM that stores client-specific information.
Evidence		Uploaded documents that serve as proof for the verification process.
Client Questionnaire, Questionnaire		A set of questions answered by the client as part of the verification process.
KYC		Know Your Customer, a process for verifying the identity and background of clients.
Proof of Identity	PoI	Documents that establish the identity of the client, such as an ID card, passport, or driver’s license.
Proof of Residence	PoR	Documents that establish the residential address of the client, such as utility bills or residence permits.
Proof of Payment	PoP	Documents that verify payment information provided by the client, such as bank cards or bank statements.
Proof of Liveness	PoL	A verification method to ensure the client is physically present during the verification process, often involving a selfie or video selfie.
Verification Center, Verification Center Portal	VC	The interface used by agents and administrators to interact with the Verification Center.
Verification Provider Profile, Applicant Profile		A client’s detailed profile containing all necessary information for verification, stored within the Verification Provider.
Mapping Mechanism		The process of linking or mapping fields between the CRM, Verification Center and Verification Provider to ensure data consistency.
Sub-Types		Specific categories under a document type, used for further classification.
Cronjobs, Crons, Periodic Checks		Scheduled reviews to ensure that the files and data in the system are up-to-date and accurately reflect the client's status.
Verification Center, Verification Center Portal	Link	The URL which should be provided to clients which allows them to access the verification center portal interface. This will normally be verify.{brand}.{domain}
Photo ID		An identification document that includes a photograph of the client, typically an ID card.
Passport		An official document issued by a government, certifying the holder's identity and citizenship, primarily used for international travel.
Driving License		An official document permitting a specific individual to operate one or more types of motorized vehicles.
Visa		An official endorsement on a passport indicating that the holder is allowed to enter, leave, or stay for a specified period of time in a country.
Utility Bill		A document from a utility company, such as water, electricity, or gas, used as proof of residence.
Bank Statement		A document issued by a bank that summarizes all the transactions that occurred in a specified period in an account.
Bank Confirmation Letter		A letter from a bank confirming specific details about a client’s account or transactions.
Lease Agreement		A contract outlining the terms under which one party agrees to rent property from another party.
Car/Health/Property Insurance		Documents related to the insurance coverage for a car, health, or property.
Affidavit		A written statement confirmed by oath or affirmation, used as evidence in legal matters.
Credit Card		A card issued by a bank allowing the holder to purchase goods or services on credit.
Proof of Payment	PoP	Documents that verify payment information provided by the client, such as bank cards or bank statements.
Cashback Form		A document submitted to claim a cashback reward or offer.
Bonus Form		A form used to claim a bonus, typically related to a promotion or incentive.
Joint Account Form		A form used to establish or update a joint bank account, held by two or more individuals.
Marriage Certificate		An official document certifying that two people are married.
Birth Certificate		An official document issued when a child is born, registering the birth and providing details such as date of birth and parentage.
Proof of Name Change		Documentation that verifies a legal change of name, such as a marriage certificate or court order.
Third Party Deposit Form		A form used when a third party makes a deposit into the client’s account.
Source of Wealth	SoW	Documentation or statements that explain the origin of the client’s wealth.
Source of Funds	SoF	Documentation that explains the source of the funds used in a specific transaction or account.
Interest Bearing		An account or document that earns interest over time, typically a savings account or certificate of deposit.
Declaration of Deposit	DoD	An affidavit required from clients who deposit over $10,000 into their trading account.
Waiver		A legal document in which a person relinquishes or gives up a right or claim.
Crypto Deposit Form		A form used to document a deposit made in cryptocurrency.
Crypto WD Form		A form used to document a withdrawal made in cryptocurrency.
Divorce Decree		A legal document issued by a court that officially ends a marriage.
Bank Confirmation Letter - Withdraw		A letter from a bank confirming the details of a withdrawal transaction.
Screening Report		A report detailing the results of background checks or screenings conducted on an individual.
Power of Attorney	PoA	A legal document giving one person the authority to act on behalf of another person in specified matters.
SOF Form		A specific form related to the Source of Funds, documenting the origins of the funds involved in a transaction.
Business Registration (CIPC)		Documentation of the registration of a business with the Companies and Intellectual Property Commission (CIPC).
Corporate Ownership		Documents that detail the ownership structure of a corporation, including shareholders and directors.
Proof of Operating Address		Documentation that verifies the physical location where a business operates.
Related Party - ID		Identification documents of individuals related to the client or business entity, such as shareholders or directors.
Related Party - POR		Proof of residence documents for individuals related to the client or business entity.
Bank Account Confirmation		A document from a bank confirming the existence and details of a client’s bank account.
Competition Form		A form used to enter or verify entry into a competition or contest.
EDD Report		Enhanced Due Diligence report, providing detailed analysis and verification of a client, often required for high-risk individuals or entities.